1) When calling to schedule an appointment, make sure to communicate the number of pets and their problems and needs to the receptionist. Inform the doctor/staff of any aggressive, fractious, or fearful pets.  

​

2) Please let us know if anyone in the home has allergies.  We like to give treats and some contain peanut butter or other allergens.  We would like to make sure no one in the home (human or animal) has any reactions to the treats we give.  Please make sure that your pet hasn't had food before the visit, this will help make the treats more attractive to your pet and create a positive association with our visit.

​

3) If possible do not have your pet greet us at the door when we arrive. We are usually carrying a lot of equipment and cannot greet the pet properly. If the pet sees all the equipment being brought in and knows the attention is being channeled towards them it could make them a little jumpy.

​

4) If the patient is a cat, please confine the cat prior to our appointment in a small room or bathroom or in a carrier, so they are easily accessible for their exam and other procedures.  If the patient is a dog, please have a leash easily accessible in case it is needed during their exam.

​

5) Please keep distractions to a minimum including, television/music, children, and other pets. Children are encouraged to learn while the pet is being examined but a safe distance is required. Children/adults that are at risk of getting hurt or causing a mistake to take place will be asked to exit the room (every effort will be made to avoid this).

​

6) If your animal is at risk of escape, please make arrangements to avoid this. Dr. Lola's Veterinary Care staff do not take responsibility for escaped pets and will not have the time or resources to help catch them. Pets that will run should be examined as far away from the exits as possible with as many closed doors as possible between them and the exit.

​

7) Please try to have a well-lit place for Dr. Lola to examine your pet and to complete any procedures. For cats and small dogs cleared off countertops or a table is appreciated. For large dogs, a cleared spot on the floor will suffice. For outside dogs please provide a covered area if it is raining. Please make sure the area can withstand spills and excrement in case there is an accident.